Accessibility Commitment at Waste Disposal Greenwich

Waste Disposal Greenwich is committed to providing an accessible and inclusive online experience for all users, including disabled people and those using assistive technologies. This accessibility statement explains how we work to ensure that information about waste disposal in the Greenwich area is usable, understandable, and available to as many people as possible.

Our Accessibility Standards

Our aim is for our digital services related to waste disposal in Greenwich to meet the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, hearing, motor and cognitive impairments.

We regularly review our website and digital content to maintain and improve alignment with WCAG 2.1 AA. This includes checking the structure of pages, colour contrast, text alternatives, form labels, and navigation features to support accessible use of our waste collection and disposal information.

Screen Reader and Assistive Technology Support

The Waste Disposal Greenwich website is designed to support users who rely on screen readers and other assistive tools. We use clear headings, logical reading order, and descriptive text to help screen readers convey information effectively. Images that provide important information are given meaningful alternative text so that users who cannot see them can still understand the content.

We aim to ensure that information about bin collections, bulky waste, recycling facilities and other Greenwich waste disposal services can be accessed through a variety of assistive technologies, including screen readers, screen magnifiers and speech recognition software.

Keyboard Navigation and Focus Management

Our site is designed to be navigable using only a keyboard, without the need for a mouse or touch input. Users can move through the main sections of the site using the Tab, Shift plus Tab, Enter and arrow keys. The focus order is intended to follow a logical sequence so that all essential information about waste disposal in the Greenwich area can be accessed in a predictable way.

Visible focus indicators are used so that users can see where they are on the page while using a keyboard. Interactive elements such as forms, buttons and menus are designed to be operable through keyboard input so that users can make waste collection requests or find disposal guidance without barriers.

Content Clarity and Readability

We aim to write content in plain, clear language and to structure information in short sections with headings. This is intended to help all users, including people with cognitive or learning differences, to understand waste disposal guidance, booking processes and local Greenwich service information.

Where specialist or legal terms are needed, we aim to explain them in simple language and provide clear instructions for key tasks, such as arranging waste collection or checking disposal rules for specific items.

Ongoing Improvements

We recognise that accessibility is an ongoing process and that there may be areas where our site can be improved. We are committed to reviewing our digital platforms on a regular basis, testing with different devices and assistive technologies, and updating features to better support users across Greenwich who need accessible waste disposal information.

Contact for Accessibility Requests

If you experience any difficulty using our website, or if any part of the Waste Disposal Greenwich service is not accessible to you, we want to hear from you. We welcome feedback, suggestions and requests for reasonable adjustments so we can improve the experience for everyone.

You can contact us about accessibility issues, request information in an alternative format such as large print, audio or an easy to read version, or ask for support in accessing our waste disposal services in Greenwich by using our main customer service telephone number or email address. Please describe the issue you are facing, the page or service you were trying to use, and how we can support you. We aim to review all accessibility enquiries promptly and respond within a reasonable time frame.